FAQs
Meat Delivery
Where do you deliver?
Where do you deliver?
We currently offer Delivery to both the Sunshine Coast and Brisbane.
Please note: If no shipping options return for your address at checkout, we unfortunately don’t offer delivery to your area.
If you think this is a mistake or would like to place a custom order, send an email to mushrooms@eastwellfarms.com.au
When do you deliver?
When do you deliver?
We offer delivery to the Sunshine Coast on Friday mornings.
For our Brisbane customers, we deliver on Monday mornings.
Do you have an order cut-off time?
Do you have an order cut-off time?
Yes, we do.
For Sunshine Coast orders –
Friday orders will be delivered if received by the previous Thursday at 6pm.
For Brisbane orders – Monday orders will be delivered if received by the previous Friday at 6pm.
How do you keep my produce frozen on delivery?
How do you keep my produce frozen on delivery?
We will deliver your beef order to your home in a cold storage box, alongside several re-useable ice packs. This option allows us to deliver your produce to you and leave it on your doorstep, frozen, for up to 12 hours. We will contact you when your order has arrived at your home.
While our boxes provide 12 hours of standing time, it is best to get your meat into your freezer ASAP.
If you place an order before the cut-off time for one of our delivery days, we will schedule your delivery for the soonest available day. Please specify in your order notes or email us at mushrooms@eastwellfarms.com.au if this does not suit you.
Our delivery drivers will look to place your order out of direct sun, and out of sight from the street. If you have a preference on a delivery location, please specify in your order notes.
Do you have a minimum order value for delivery of meat orders?
Do you have a minimum order value for delivery of meat orders?
Yes.
For orders over $150, we offer delivery for $30.
For orders over $200, we offer delivery for $20.
For orders over $300, we offer delivery free of charge.
Do I need to be home to receive my produce?
Do I need to be home to receive my produce?
No. Our delivery boxes will keep your meat frozen for up to 12 hours. However, it is best to get your meat into a freezer as soon as possible.
How will I know when my beef has been delivered?
How will I know when my beef has been delivered?
You will receive a confirmation email following our drivers delivering your produce.
Our Meats
Are your cattle vaccinated or treated with chemicals?
Are your cattle vaccinated or treated with chemicals?
No and no – our cattle are as natural as can be.
Queensland is yet to mandate mRNA vaccinations for cattle. However, should this change, we will not be vaccinating our animals.
Regarding chemicals – Nguni, the breed of cattle we raise here at Eastwell Farms, have a natural resistance to ticks. This means that in spite of the Sunshine Coast’s abundance of ticks, we don’t need to treat our cattle for them. Our cattle receive all their necessary parasitic from their own genetics. They are spray-free, chemical-free, immunisation-free, no-nasties cattle.
Do your cattle consume any grain?
Do your cattle consume any grain?
Our cattle consume absolutely no grain. They are grass-fed all the way through their life. They are not grain-finished.
We are very happy with the fat coverage our Nguni cattle produce in spite of their grass diet. Finishing an animal on grain is an easy way to add significant fat coverage and intramuscular fat (marbling). However, this is very unhealthy for the animal. A cow’s digestive system is designed to process plants, not grain. The animal becomes uncomfortable when it consumes grain.
Our cattle are happy and healthy on a 100% grass-fed diet.
Is you meat fresh or frozen?
Is you meat fresh or frozen?
All our meat products are sold cryovacced and frozen. This allows us to guarantee a 12-month shelf life.
We have had many, many positive reviews on the quality of our meat. Freezing does not affect the eating quality of our meat.
Our Mushrooms
I just placed an order for dried mushroom products. When will my order ship?
I just placed an order for dried mushroom products. When will my order ship?
We ship on Fridays.
If your order is in by 6AM the morning of, it will ship that same day.
As our business grows, we aim to provide more delivery days. Please advise if your order is urgent, and we will do our best to get it out to you as soon as possible.
Where can I get your mushrooms fresh, not dried?
Where can I get your mushrooms fresh, not dried?
We’re glad you asked!
Our first suggestion is our to visit our farmgate store and procure your mushies there.
If you live on the Sunshine Coast or in Brisbane, you can add them to an order of beef, or buy enough mushroom to hit our minimum order value – $100.
Alternatively, you can find us at the Yandina Country Markets every Saturday morning from 6AM-12PM. We always have fresh lion’s mane here. We are also at the Kin Kin Markets, that of which happens on the first Sunday of every month from 8AM-12PM.
Do you sell any other medicinal mushrooms?
Do you sell any other medicinal mushrooms?
How many lion's mane capsules should I take per day?
How many lion's mane capsules should I take per day?
Unfortunately, as we are not licensed health professionals, we cannot provide any recommendations on dosage for our medicinal mushrooms.
We recommend doing your own research in this space – there is plenty of information available online.
Subscriptions
Discounts aren't automatically applying at checkout. Why is this?
Discounts aren't automatically applying at checkout. Why is this?
As it stands, the software we use for managing subscriptions does not allow certain discount types to apply to subscriptions.
Fear not! All subscriptions over $200 will have a free 500g packet of mince added with each recurrence of your subscription. This will not display at checkout. We handle this ourselves.